Having Trouble?

    The Festival Fairbanks webcam page was written for Internet Explorer 6.0 and above. JavaScript must be enabled to access and control the camera. Other browsers may be able to view and control the camera, but they are not supported.

Cannot View the Camera:

    In Internet Explorer, the download of an ActiveX control is required. If you do not see the camera, but see a message saying an ActiveX control could not be registered instead, please check the following:

• If there is a bar at the top saying you need to install an ActiveX control to display the page properly, please click on this bar and install the ActiveX control.

• If you do not see a bar allowing you to install an ActiveX control, please verify that you are an administrator with sufficient privileges.

• Ensure that "Install on Demand" is enabled in Internet Options under the advanced tab. Refresh the page if it was not previously enabled.

• If your account is an administrative account with enough privileges, please add our website to the "safe list" in Internet Explorer and reload the page.

• If our website is on the "safe list" in Internet Explorer, verify that all ActiveX control options are set to enable or "prompt" for websites on the "safe list". These can be found under the "Custom level..." button in the safe list security zone options. If you have made any changes, please reload the page.

    In Internet Explorer, if you have installed the ActiveX control, but still do not see an image, the camera might be temporarily unavailable.

Cannot Control the Camera:

    If you cannot control camera, verify that JavaScript is enabled. The camera has certain pre-set bounds to where you are allowed to look and how far you can zoom. If you cannot control the camera using any of the buttons, an administrator may have temporarily disabled public camera control. Changes to the behavior of your browser may also affect your ability to control the camera, and any such changes are not supported.

Cannot Take a Picture:

    When the camera takes a picture, it displays it in a pop-up window. Ensure any built-in or third party pop-up blockers are not blocking the pop-up. If you are using the Internet Explorer pop-up blocker, hold down the "control" key while clicking the button to enable the pop-up temporarily.